Агенция за регионално икономическо развитие - Стара Загора

Customer service training program

Development and implementation of a customer service training program for employees of municipal and state government agencies and private businesses, FLGR.

1) Conducted initial and final surveys of the citizens’ satisfaction from customer service in municipal, government and private offices.
2) Developed materials for training course for customer service improvement
3) Published brochure to promote the principles of good customer service
4) Organised eight training courses for municipal and tax officers, hotel managers, SME managers, bank employees.



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Contact Us

127 General Stoletov Street,
6000 Stara Zagora, Bulgaria
tel. (+359 42) 605007,
fax (+359 42) 638075,
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

You can count on us for:

  • Elaboration of manuals and procedures concerning project management;



No events



Green Infrastructure Network

Brochure Green Infrastructure Network

Green Infrastructure is addressing the spatial structure of natural and semi-natural areas but also other environmental features which enable citizens to benefit from its multiple services. The underlying principle of Green Infrastructure is that the same area of land can frequently offer multiple benefits if its ecosystems are in a healthy state. Green Infrastructure investments are generally characterized by a high level of return over time, provide job opportunities, and can be a cost-effective alternative or be complementary to 'grey' infrastructure and intensive land use change. It serves the interests of both people and nature.

The Commission has produced a brochure explaining the main issues of Green Infrastructure.  More detailed background on Green Infrastructure, including relevant studies with best practice examples, can be found here.

For illustrations of the Green Infrastructure concept click here.

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